- Privacy & Protection
Privacy Policy
We take your data security seriously. This policy outlines how we collect, use, and protect your personal information.
Effective date: April 2026 · Travelservice-Thailand.com
CONTENTS
01.Who We Are
Travelservice-Thailand.com is a private travel document assistance service operated by Blue Buff GmbH, registered in Germany. We help travellers prepare and submit their Thailand Digital Arrival Card (TDAC) application.
- Controller (Verantwortlicher): Blue Buff GmbH (operating as Travelservice-Thailand) Rathausgasse 17, 12529 Schönefeld, Germany Email: info@travelservice-thailand.com
- No Data Protection Officer is currently required as data processing is not carried out on a large scale as a core business activity.
02. What Data We Collect
To process your application, we collect the following information:
- Personal Details: Full name, date of birth, nationality.
- Passport Info: Passport number and expiry date.
- Contact: Email address and contact details.
- Travel Details: Travel dates and flight information.
- Financials: Payment information (processed securely; we do not store card details).
- Technical: IP address and browser data (collected via cookies).
03.How We Use Your Data
Your data is used exclusively to:
- Complete and submit your TDAC application.
- Send your processed documents via email.
- Provide customer support.
- Improve our website performance and analytics.
- Run advertising campaigns (Google Ads).
- Comply with legal obligations.
04. Legal Basis (GDPR – Art. 6)
- Contract performance (Art. 6(1)(b)): Processing necessary to deliver our service.
- Legal obligation (Art. 6(1)(c)): Where required by law.
- Legitimate interests (Art. 6(1)(f)): Website analytics and fraud prevention.
- Consent (Art. 6(1)(a)): For marketing cookies and Google Ads tracking.
05. Third-Party Service Providers
| Provider | Purpose | Location | Safeguard |
|---|---|---|---|
| Strato AG | Website hosting | Germany | GDPR Art. 28 DPA |
| Google LLC | Ads & Analytics | USA | EU-US Privacy Framework |
| Payment Processor | Payment processing | EU | GDPR Art. 28 DPA |
| Brevo / Mailchimp | Email delivery | EU / USA | EU-US Privacy Framework |
06. International Data Transfers
Some providers (Google, Mailchimp) transfer data to the USA. These transfers are covered by the EU-US Data Privacy Framework as approved by the European Commission (July 10, 2023), ensuring an equivalent level of data protection.
07. Data Retention
We retain your personal data for a maximum of 12 months after your application is completed, after which it is securely deleted. Payment records are retained for 10 years in accordance with German commercial law (§ 257 HGB).
08.Your Rights under GDPR
You have the following rights regarding your personal data:
- Access your data (Art. 15)
- Rectify incorrect data (Art. 16)
- Erase your data (Art. 17)
- Restrict processing (Art. 18)
- Data portability (Art. 20)
- Object to processing (Art. 21)
- Withdraw consent at any time
- To exercise these rights, contact us at: info@travelservice-thailand.com. We will respond within 30 days.
09.Right to Lodge a Complaint
You have the right to lodge a complaint with the German data protection authority:
- BfDI (Bundesbeauftragte für den Datenschutz) Husarenstraße 30, 53117 Bonn
- Website: www.bfdi.bund.de
10.Automated Decision-Making
We do not use automated decision-making or profiling as defined in Art. 22 GDPR.
11.Cookies
12.Changes to This Policy
We may update this Privacy Policy periodically. The current version will always be available on this page. We will notify you of significant changes via email where possible.
- Blue Buff GmbH · Rathausgasse 17, 12529 Schönefeld, Germany
- Email: info@travelservice-thailand.com